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Privacy Policy

Farmington Ebike Privacy Policy
Last Updated: March 18, 2025

At Farmington Ebike, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices when you interact with our website, products, and services.

1. Information We Collect

We collect information to provide and improve our services, personalize your experience, and comply with legal obligations. This includes:

Personal Information You Provide

  • Account Details: Name, email address, postal address, phone number, and login credentials when creating an account.

  • Purchase Data: Payment information (e.g., credit card details), billing/shipping addresses, and order history.

  • Communications: Messages, feedback, or inquiries submitted via email, forms, or customer support channels.

  • Preferences: Marketing preferences and survey responses.

Automatically Collected Data

  • Device & Usage Information: IP address, browser type, operating system, device identifiers, and interactions with our website (e.g., pages visited, clickstream data).

  • Product Usage: Diagnostic data from your e-bike, such as battery performance, GPS location (if enabled), and firmware updates.

  • Cookies & Tracking Technologies: We use cookies to enhance site functionality, analyze trends, and personalize content. You can manage cookie settings via your browser.

2. How We Use Your Information

Your data enables us to:

  • Fulfill Orders: Process payments, deliver products, and provide customer support.

  • Improve Services: Analyze usage patterns to optimize website performance, product design, and rider experience.

  • Communicate: Send order confirmations, service updates, and marketing materials (with your consent).

  • Ensure Safety: Monitor product performance (e.g., battery health) and address technical issues.

  • Comply with Laws: Meet legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We share data only when necessary and under strict safeguards:

  • Service Providers: Trusted partners for payment processing, shipping, IT support, and marketing. These parties are contractually obligated to protect your data.

  • Legal Requirements: To comply with court orders, government requests, or protect rights and safety.

  • Business Transfers: In mergers, acquisitions, or asset sales, with notice provided.

We do not sell your personal information to third parties for independent marketing purposes.

4. Your Rights & Choices

You have control over your data:

  • Access & Correction: Review or update account details via your online profile.

  • Data Deletion: Request removal of personal information, subject to legal retention requirements.

  • Opt-Out: Unsubscribe from marketing emails via the "unsubscribe" link or by contacting us.

  • Cookie Management: Adjust browser settings to block or delete cookies.

To exercise these rights, email web@farmingtonebike.com.

5. Data Security

We implement industry-standard measures to protect your information:

  • Encryption: Secure transmission of sensitive data (e.g., payment details) using SSL/TLS technology.

  • Access Controls: Restricted access to personal information based on job roles.

  • Regular Audits: Monitoring systems for vulnerabilities and unauthorized access.

While we strive for 100% security, no method is foolproof. Promptly report suspicious activity to our team.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable laws (e.g., GDPR) and use safeguards like standard contractual clauses.

7. Children’s Privacy

Our services are not intended for users under 13. We do not knowingly collect data from minors. Contact us if you believe a child has provided information without parental consent8.

8. Policy Updates

We may update this policy periodically. Changes will be posted on our website with a revised "Last Updated" date. Material changes will be communicated via email or site notifications.

Contact Us

For questions, requests, or concerns about this policy, email web@farmingtonebike.com or write to:
Farmington Ebike Privacy Team

This policy reflects industry best practices and our dedication to transparency, inspired by principles of user-centric data management.Compliance of this policy: Aligned with global standards such as GDPR and CCPA.

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