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  1. Free Shiping & Delivered In 3-7 Business Days
  2. Tax-Free, No Need To Pay 5-15% ST

Shipping Policy

Farmington Ebike Shipping Policy

At Farmington Ebike, we prioritize fast, secure, and eco-friendly delivery to ensure your electric bike arrives safely and ready for adventure. Below are the details of our shipping process and policies:

1. Shipping Regions & Availability

We currently ship to all 50 U.S. states and select international destinations (e.g., Canada, the EU, Australia, and Japan). For international orders, customs duties, taxes, or import fees are the responsibility of the customer and will vary by region.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • During peak seasons or promotional periods, processing may take up to 5 business days.

3. Shipping Costs

  • Free Standard Shipping: Available for all U.S. orders over $500.

  • International Shipping: Costs are calculated at checkout based on destination and package weight.

  • Expedited Shipping: Upgrade to priority delivery (2–5 business days) for an additional fee.

4. Delivery Timeframes

  • U.S. Orders: 5–10 business days via FedEx, UPS, or USPS.

  • International Orders: 10–20 business days, depending on customs clearance.

  • Tracking information will be emailed once your order ships.

5. International Shipping Notes

  • Customs & Duties: Buyers are responsible for all import fees. Check your country’s regulations before ordering.

  • Restricted Areas: Due to logistics or legal restrictions, we may not ship to certain regions. Contact us for clarification.

6. Order Changes & Cancellations

  • Pre-Shipment Changes: Modify or cancel your order within 24 hours of placement at no charge.

  • Post-Shipment Changes: Once shipped, address changes or cancellations may incur fees or require re-routing.

7. Damaged or Lost Packages

  • Inspection: Inspect your bike immediately upon delivery. Report any damage within 48 hours to web@farmingtonebike.com with photos.

  • Lost Packages: Contact us if tracking shows no movement for 7+ business days. We’ll work with carriers to resolve the issue.

  • Insurance: All shipments include insurance covering damage or loss during transit.

8. Assembly & Ready-to-Ride

  • Bikes are shipped 95% pre-assembled in protective packaging.

  • Follow the included step-by-step guide or watch our assembly video for assistance.

9. Sustainability Commitment

  • Eco-Friendly Packaging: Recyclable materials and minimal plastic are used to reduce environmental impact.

  • Carbon Offset: We partner with logistics providers to offset emissions for every shipment.

Need Support?
Contact our team at web@farmingtonebike.com for real-time tracking updates or shipping inquiries. We’re here to ensure a seamless delivery experience!

This policy reflects our dedication to transparency and customer care, ensuring your Farmington Ebike journey begins smoothly.

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