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Warranty Policy

Farmington Ebike Warranty Policy

At Farmington Ebike, we stand behind the quality and craftsmanship of our products. Our warranty policy is designed to give you peace of mind, ensuring that your investment is protected while you enjoy the freedom of the open road.

1. Warranty Coverage

We offer a 2-Year Limited Warranty on all Farmington electric bikes, covering manufacturing defects in materials and workmanship. Here’s what’s included:

  • Frame & Fork: 2 years for structural integrity.

  • Motor & Battery: 2 years for performance and functionality.

  • Electrical Components: 2 years for controllers, wiring, and displays.

  • Other Components: 1 year for parts such as brakes, tires, and pedals.

2. What’s Not Covered

The warranty does not cover:

  • Normal wear and tear (e.g., brake pads, tires, chains).

  • Damage caused by accidents, misuse, or improper maintenance.

  • Modifications or repairs performed by unauthorized service providers.

  • Cosmetic damage (e.g., scratches, dents) that does not affect functionality.

  • Damage due to extreme weather conditions or improper storage.

3. Warranty Claims Process

If you encounter an issue covered under warranty, follow these steps:

  1. Contact Us: Email web@farmingtonebike.com with your order number, a description of the issue, and photos or videos if applicable.

  2. Evaluation: Our team will review your claim and provide instructions for repair, replacement, or further inspection.

  3. Resolution: If the issue is covered, we will repair or replace the defective part(s) at no cost to you.

4. Shipping & Handling

  • For warranty claims, Farmington will cover the cost of shipping defective parts to and from our service center.

  • Customers are responsible for shipping costs for non-warranty repairs or replacements.

5. Extended Warranty Options

For added protection, we offer an optional Extended Warranty that covers your bike for up to 3 additional years. Contact us at web@farmingtonebike.com for details.

6. Maintenance Tips to Keep Your Bike in Top Shape

To ensure your Farmington Ebike performs at its best:

  • Regularly inspect and tighten bolts and screws.

  • Keep the battery charged and store it in a cool, dry place.

  • Clean your bike after rides, especially in wet or muddy conditions.

  • Schedule annual tune-ups with an authorized service provider.

7. Warranty Transferability

The warranty is valid only for the original purchaser and is non-transferable. Proof of purchase (order number or receipt) is required for all claims.

8. Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary by state or country.

Need Help?
If you have questions about your warranty or need assistance, contact our support team at web@farmingtonebike.com. We’re here to ensure your Farmington Ebike experience is smooth and worry-free!

This warranty policy is designed to provide clarity and confidence, reflecting our commitment to quality and customer satisfaction.

Farmington's mission is to provide excellent products and services:

  • Comprehensive Coverage: Protects major components like the frame, motor, and battery.

  • Customer-Centric Process: Streamlined claims process with support for shipping costs.

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