Return & Refund Policy

Farmington Ebike Return & Refund Policy

At Farmington Ebike, we strive to ensure your complete satisfaction. If you’re not entirely happy with your purchase, here’s our straightforward and customer-friendly policy:

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1. Return Window & Eligibility

30-Day Satisfaction Guarantee: You may return your unused, unassembled, and undamaged electric bike within 30 days of delivery for a full refund or exchange.
Defective Products: If your bike has a manufacturing defect (e.g., motor, battery, or controller issues), we offer free repairs, replacements, or refunds within 1 year of purchase, subject to inspection.

2. Return Conditions

To qualify for a return:

The bike must be in its original packaging with all accessories (charger, manuals, tools, etc.).
No signs of wear, customization, or misuse (e.g., scratches, modifications).
Proof of purchase (order number or receipt) is required.

3. How to Initiate a Return

Contact Us: Email web@farmingtonebike.com with your order details and reason for return.
Return Authorization: We’ll provide a prepaid shipping label for defective items. For non-defective returns, return shipping costs are the customer’s responsibility.
Ship the Bike: Securely package the bike and send it to our designated facility.

4. Refund Processing

Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.
Exchanges will be processed once the returned bike is verified.

5. Exceptions

Final Sale Items: Clearance or customized bikes (e.g., special colors or components) cannot be returned.
Wear & Tear: Normal usage damage or improper maintenance is not covered under warranty.